Step 1 : Go to Firebase.com
Step 2 : If you have a Firebase account, Sign in, else create an account
Step 3 : Click on Get Started
Step 4 : Click on Create a Project
Step 5 : Enter Project name and tick mark the checkbox to accept Firebase terms.
Step 6 : Click on Continue
Step 7 : Select “Set up Google Analytics for my project” and click on Continue
Step 8 : Open Configure Google Analytics dropdown menu and tick mark the checkbox to accept both the terms and conditions.
Step 9 : Click on Create Project
Step 10 : Click on Continue
Step 11 : In Develop menu on the left hand side panel, click on Database
Step 12 :
Click on Create database
in Realtime Database
Step 13 : Click on Enable
Step 14 : You will see Firebase url
Step 15 : Just copy first part of this URL, it is your Firebase APP ID (in my case it is “wcl-chat”)
WCFM Live Chat compatible with two chat servers –
You may setup any one of these to enable Live Chat for your multi-vendor site.
Setup Live Chat from WCFM Store Manager Admin Dashboard -> Setting -> Chat Box
Activate a Live chat system on your e-commerce to interact with your customers and improve the customer satisfaction rate.
Already you have WCFM Inquiry and Support Ticket modules, but none of these allow customer-vendor instant communication.
Now you may allow your vendors to do that using WCFM Live Chat Module.
You may also define how commission will be calculated, whether this will be on item cost or vendor’s commission.
If you set this ‘On Commission’ then Affiliate commission will be calculated on vendor’s commission amount and will be deducted from commission. Affiliate commission deduction will be visible under vendor’s order details and commission invoice as well.
You may enable “Vendor as Affiliate?” option from WCFM Admin Setting -> Affiliate setting tab
Now, your site vendors will see a new menu “Become Affiliate” under their dashboard.
If vendor click on this they will redirect to “Affiliate Registration” confirmation page.
If you have enabled “Require Approval” option then will receive approval notification. On approval vendor will become “Affiliate” for the site.
Now vendor will have his “Affiliate Stats” menu under his dashboard –
Vendor can download their transaction invoice by clicking on the pdf icon from the Payments page of WCFM vendor dashboard. This will require WCFM Frontend manager- Ultimate plugin and PDF invoice plugin to reflect and work accordingly.
Vendors can check the transactions of their account from the following page here: WCFM Vendor Dashboard >> Payments. The details of the transactions like invoice Id, order Id, amount, charges, payment amount, mode of transaction can be viewed from this table here:
Admin can view and manage the withdrawal requests raised by the vendors from the following tab: WCFM Admin Dashboard >> Withdrawal
From the above section, the admin can approve or reject the request sent by the vendors and can also add a note for the vendors provided below:
Vendors will be able to check their pending withdrawal amount and claim them by clicking on the withdrawal button here: WCFM Vendor Dashboard >> Payments>> withdrawal
On clicking the “withdrawal” button vendor will be redirected to Withdrawal request page shown below and select the orders for which they want to claim the amount.
Once the “request” button is clicked, admin gets notified about the claim and can either approve or reject the request.
Request for withdrawal of commission is the core process of the withdrawal module and a vendor can raise request tickets to the admin seamlessly with WCFM. Both Admin and vendor can manage these requests from a separate section and track them accordingly.