i) View/Manage: This option gives admin the capability to allow/disallow the user(s) to view and manage the support tickets raised by the customers.
ON: It will allow the user(s) to view and manage the support tickets raised by the customers.
OFF: It will restrict the user(s) to view and manage the support tickets raised by the customers.
ii) Allow reply: This option gives admin the capability to allow/disallow the user(s) to respond to the support tickets raised by the customers.
ON: It will allow the user(s) to respond to the support tickets raised by the customers.
OFF: It will restrict the users(s) to respond to the support tickets raised by the customers.